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Managed IT support for businesses

A successful business is one that runs smoothly. Whether you have two computers or one hundred, any problems which interrupt your workflow can be both costly and frustrating. Our customers choose us for IT support in Melksham, Wiltshire and beyond because we deal with the complicated IT issues so they don’t have to. We think this should apply right from the start, which is why our IT support packages follow just two simple rules: two ways to fix and two ways to pay.

On Demand Support

For users where a formal support agreement is not suitable, we can still provide an on demand pay by the hour service.

If something goes wrong, or you’re unsure of something and become stuck with a growing problem, then you can just pick up the phone and IT support is at hand. Once you have told us the problem, we can fix it remotely by either telling you what needs to be done or by logging in and fixing it for you.

As long as you have an internet connection, we can usually launch a remote control session to your PC.

If we are unable to resolve your issue this way, you can arrange for one of our engineers to visit you at your site**. Whichever suits you best, it’s your choice.

**Onsite visits will be chargeable at an hourly rate, please call for more details.

Monthly Maintenance Package

A straightforward IT Support Contract package. For a monthly fee we provide unlimited remote control, telephone and email technical support to you and your staff.

With the installation of a small piece of software onto PC’s and servers, IT support contract customers can benefit from proactive monitoring services. This takes our remote fixing abilities to the next level as we are alerted and able to fix problems often before you realise you have one. Our systems also allow us to roll out patch management policies to your network to ensure your computers stay fully up to date and secure.

Currently we estimate that 90% of customer issues can be fixed via remote IT support saving the cost of an onsite visit.**

We believe that the best thing for you, is for us to practice prevention rather than cure.

We are firm believers that calling for IT support should not be an intimidating experience and we encourage our customers to call us as often as they like, we like talking to people! We then provide simple plain English answers and solutions to their questions and find a way to get your IT support issue resolved as quickly and effectively as possible.

If you really don’t want to speak to us in person, you can raise a ticket via email or our web based customer portal. Whichever method you choose, your case will create a job in our online ticketing system. This means we can both keep a record of issues raised and work carried out. It also means that nothing gets overlooked.

**Onsite visits will be chargeable at an hourly rate, please call for more details.

For a more comprehensive package to cover IT support in the Wiltshire area and beyond we can now offer the following:

Fully Inclusive Managed Services Package

The same level of cover as our Pay Monthly package, but with onsite visits included in the monthly fee. As this is a bespoke service, as well as the issues covered above we can quote to include:

  • Software Licence Management
  • Hardware Asset Management
  • Custom policies and monitoring to accommodate compliance issues
  • PCI DSS Compliance Maintenance Tasks
What areas do we cover?

Need IT help?

Whatever your requirements are, we are here to help.

For more information about this service, get in touch with Sound Networks. We provide competitive IT pricing and a fantastic service. We are only a phone call away if any problem arises and our friendly staff are always keen to assist you.

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Website Development

Professional websites

With the rapid growth in tablet & phone use, responsive design that works on all the different mediums is essential to any business. Our website development team specialise in functional, well optimised websites that work for your business rather than functioning as a simple information resource.

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